Privacy

Who we are

This website is run by Moonsight LTD, a private limited company registered in England and Wales (company number 12328015), with its registered office at 71–75 Shelton Street, London, United Kingdom, WC2H 9JQ. We are the controller of the personal data described in this policy.

Questions about this policy or your data: business@moonsight.co.uk.

What we collect

• Enquiries. When you use our contact form we receive your name, business email, store website, store platform, budget range, the services you’re interested in and your message.
• Emails and calls. If you email or call us, we keep the details you give us and our correspondence.
• Technical data. Our hosting provider records technical information such as IP addresses and browser type to deliver the website and keep it secure.

We don’t use analytics, advertising pixels or tracking cookies on this website.

Why we use it, and our lawful basis

• To reply to your enquiry and prepare an audit or quote: to take steps at your request before entering into a contract, and our legitimate interest in responding to business enquiries.
• To deliver our services if you become a client: performance of our contract with you.
• To keep the website secure and working: our legitimate interest in running a safe website.
• To meet legal and accounting duties: legal obligation.

We don’t sell your data, and we don’t use it for advertising.

Who we share it with

• Netlify, Inc. hosts this website and receives contact form submissions on our behalf.
• Namecheap, Inc. provides our business email.
• Professional advisers, such as accountants, where needed, and authorities where the law requires it.

International transfers

Some of these providers process data outside the UK and EEA, including in the United States. Where that happens, we rely on the safeguards UK and EU law require, such as adequacy regulations, the EU–US Data Privacy Framework and its UK extension, or standard contractual clauses.

How long we keep it

Enquiries that don’t lead to work are deleted within 24 months. Client records are kept for as long as we work together and then for as long as tax and company law requires, usually six years.

Your rights

You can ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, or send it to you or another organisation in a portable format. Email business@moonsight.co.uk. We’ll reply within one month.

Complaints

If you’re unhappy with how we handle your data, please tell us first so we can put it right. You can also complain to the UK Information Commissioner’s Office at ico.org.uk, or to the data protection authority in your country.

Cookies

This website doesn’t set cookies. See our cookie policy.

Changes

We’ll update this page if anything changes, and show the date of the latest version at the top.